For bulk requirements, please fill the “Request a Quote” form below for customized pricing.

We process and dispatch orders as quickly as possible to ensure timely delivery.

Order Processing
Orders are usually processed within 1-3 business days after payment confirmation. In rare cases, such as high order volume or temporary stock availability issues, processing may take up to 3–5 business days, which will be the maximum expected processing time before dispatch.

Shipping Coverage
We currently ship across India through reliable courier and logistics partners.

Shipping Charges
Shipping charges may vary depending on product weight, quantity, and delivery location. Any applicable shipping charges will be clearly shown at checkout before payment.

Delivery Timeline
Estimated delivery time is typically 3–7 business days, depending on the destination city and courier service availability.

Order Tracking
Once your order is dispatched, tracking details will be shared via email or WhatsApp to help you monitor the delivery status.

Delivery Delays
While we work with trusted courier partners, delivery timelines may occasionally vary due to weather conditions, logistics delays, or regional restrictions.

For any shipping-related questions, please contact us at:
info@brtradex.com

Return & Refund Policy – BR Tradex

Due to the nature of packaging products, we generally do not accept returns or exchanges once the order has been delivered.

Damaged Product Claims
If a product arrives damaged during transit, customers must report the issue within 24 hours of delivery.

To process the claim, please provide:

• An unboxing video clearly showing the package being opened
• Clear photos of the damaged product
• Order details

Claims submitted without an unboxing video may not be eligible for review.

After verification, we may offer a replacement or suitable resolution depending on the situation.

Cancellation Policy
Orders can only be cancelled within 2 hours of placing the order. After this period, orders may already be processed or dispatched and cannot be cancelled.

To request cancellation, please contact us immediately at:
info@brtradex.com

Privacy Policy – BR Tradex

At BR Tradex, we value your privacy and are committed to protecting your personal information.

Information We Collect
When you place an order or contact us, we may collect the following information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order details

How We Use Your Information
Your information is used only for the following purposes:

• Processing and delivering your orders
• Providing customer support
• Sending order confirmations and tracking updates
• Improving our services and website experience

Data Protection
We take reasonable steps to protect your personal information and do not sell, rent, or share your data with third parties except when required for order fulfillment (such as courier services or payment gateways).

Cookies
Our website may use cookies to improve browsing experience and analyze website performance.

Third-Party Services
Payments and shipping may involve trusted third-party service providers who follow their own privacy policies.

Contact Us
If you have any questions regarding this privacy policy, please contact us at:

Email: info@brtradex.com
Phone: +91-9560253636